Returns & Exchanges

Customer satisfaction is important to us. Because we work with multiple Canadian suppliers, return and exchange policies may vary by manufacturer.

Whenever available, LPS Sports & Fitness follows the return and exchange policy established by the product's supplier or manufacturer.

To qualify for a return or exchange:

• The item must be unused and in its original condition.
• All original packaging, manuals, accessories and tags must be included.
• Return requests must be made within the supplier's eligible return period.
• Proof of purchase is required.

Some suppliers may charge restocking fees or require customers to pay return shipping costs. These conditions will follow each supplier's individual policy.

Products returned without prior authorization may be refused.

Non-Returnable Products

For hygiene, safety, supplier restrictions and product customization, certain items cannot be returned or exchanged.

These include, but are not limited to:

• Clearance or final sale items
• Gift cards
• Special order products
• Products identified as non-returnable on the product page
• Used or damaged products not covered under warranty

PSX Hockey Sticks

All PSX Hockey Stick sales are final.

Due to the elite-level performance characteristics of these sticks and the nature of the product, PSX Hockey Sticks are not eligible for returns, refunds or exchanges, except where required by applicable consumer protection laws or in the case of a verified manufacturing defect covered by the manufacturer's warranty.

If you believe your stick has a manufacturing defect, please contact us and we will gladly assist you with the applicable warranty process.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product
• Photos of the packaging

We will work with the supplier to resolve the issue as quickly as possible.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it will be subject to the applicable return policy, if eligible.

Special-order items may not be cancelled once production or fulfilment has begun.

Manufacturer Warranties

Many products sold by LPS Sports & Fitness are covered by the manufacturer's warranty.

Warranty coverage, duration and conditions vary by brand and manufacturer.

Where applicable, we will gladly assist customers in initiating a warranty claim with the manufacturer.

Questions?

If you have any questions regarding shipping, returns, exchanges or warranties, please contact our customer support team before placing your order. We're always happy to help you choose the right product and understand the policies that apply.